Services
At Crossroads Management and Consulting, we pride ourselves on our diverse experience and education, which enables us to offer a wide range of consulting and management services. If you don't see a service listed, please don't hesitate to contact us to discuss any project related to public safety or emergency management. We're always happy to help.
Leadership Development and Coaching
Crossroad offers customized coaching and leadership training programs that are tailored to meet the specific needs of your organization and employees. Our training is developed after conducting extensive research on your organization's current culture, industry trends, and stakeholder interviews. We believe that coaching and leadership development are crucial for the success of any organization, and we are committed to preparing present and future leaders for the challenges ahead.
Leadership Development - Coaching
Organizational Assessment
Crossroads offers a comprehensive analysis of your organization, including an internal review through stakeholder interviews and feedback, as well as an examination of how this aligns with your mission, vision, and long-term plan. We also consider external competitors and industry standards to provide the analysis needed to plan for your organization's present and future. Our analysis is customized to fit your organization, employees, and place in the service delivery industry.
Organizational Assessment
Human Equity Consulting
At Crossroads, we understand the importance of human equity services for any organization. Our platform offers a wide range of services, including executive recruitment, promotion testing, cultural analysis, and labor-management relations. We believe that investing in your people is crucial for long-term success, and our services can help you select the right leaders and create a culture that fits your organization and its employees. Contact us today to learn more about how we can help you achieve your goals.
Human Equity Consulting
Strategic and Long-Term Planning
Great! It's important for organizations to have a clear plan for the future. Strategic planning can help identify goals and steps to achieve them. By involving internal and external stakeholders, the organization can create a roadmap for success. Measuring outcomes can help ensure that the plan is effective and on track.
Long-Term and Strategic Planning
Risk Assessment, Standard of Cover, and Deployment Modeling
At Crossroads, we believe that a government entity has the responsibility to provide the highest level of emergency and support services to the community. In determining what level of services to provide, and the risk in your community, a risk assessment, standard of cover, and deployment model are vital assets to assure you are meeting the community’s needs and providing these services. The process of risk assessment is data driven through application of national standards, industry standards, community evaluation and internal and external feedback to coordinate the resources needed to respond to risks.
Risk Assessment, Standard of Cover, Deployment Modeling
Consolidation Studies
At Crossroads, we fully understand that organizations need to consistently explore innovative ways to provide services while collaborating with partners and reviewing any duplication of services but also the effect of overall service delivery to the community and customers. Working collaboratively with our clients, we identify and evaluate the opportunities that can be gained through consolidation, resource sharing, or organizational functional change. Our approach is through an extensive evaluation of the current organization, input from internal and external stakeholders, and industry data to include standards of cover, training and equipment needs to ensure a comprehensive study with recommendations.
Consolidation Studies
Public Safety Building Functional Advisory
At Crossroads we understand that the investment of a new or renovated building is a significant financial 30-year investment to the organization and community. While you will have an architect and/or project manager to assist you in the development of this process, often having an outside resource to assist in the planning and building process can assist you in assuring a successful project outcome. Our experience includes building projects, building new fire stations for multi station departments, and also a combined public safety building. Organizations have many options when completing building related projects, and dependent on financial constraints many concepts can be considered, such as: ​
Budget Management and Planning
At Crossroads, we fully understand the implications of budget management and how the day-to-day operational costs and capital projects affect the budget today, and into the future. The analysis of the current and future budgets will be compared with forecasted revenue projects along with the past, present, and future expected budgets with recommendations on priorities and a long-term plan for both operational costs and capital projects.
Budget Management & Planning
Communication and 911 Service
At Crossroads, we have seen an increase in government entities evaluating the delivery and management of 911 communication services. Often changes are recommended by legislation, while others are due to overall projected cost savings along with consolidation for increases in operational efficiency. In evaluating the best options to deliver 911 communications services we will look at applicable standards and requirements, which will lead to a list of recommendations for the organization.
Communication and 911 Services
Fleet Analysis
At Crossroads we have seen the impact of the constant planning necessary to evaluate the fleet needs of a Public Safety organization. Whether it is Police, Fire, or Emergency Medical Services the proper fleet replacement planning and purchasing is vital to budgets today, and how it will affect budgets into the future. Our team will review the organization’s current fleet and replacement plan and make recommendations on a replacement plan along with the forecasted effects on the present and future budgets of the organization.
Fleet Analysis
Human Resource Management
At Crossroads we understand that organizations will consistently re-evaluate positions and job functions to determine that positions are maintaining efficiency in completing the tasks and essential duties assigned to that position. To evaluate positions within an organization we take an in-depth approach to include position and job description review, stakeholder interviews, similar positions in the market with a comparison of any similar positions. The result is a recommendation for changes to benefit the organization and to the professional development of the employees.
Human Resource Management
Project Management Services
Crossroads Management and Consulting offers a range of project management services to help businesses achieve their goals. Our of experienced professionals can assist with project planning, scheduling, budgeting, risk management, and more. We work closely with our clients to ensure that projects are completed on time, within budget, and to highest standards of quality. Contact us today to learn more about how we can your business succeed.
Project Management Services
Insurance Service Office (ISO)
At Crossroads we understand that organizations may not have the resources to manage the Insurance Service Office (ISO) audit. Our team has extensive experience in preparing and managing the audit requirements. This includes a detailed plan to not only prepare for the current audit but also future audits.
Insurance Service Office (ISO) Preparation/Audit Review
Incident Investigation, Review/Crisis Management
At Crossroads our consultant team has extensive experience in emergency services, including emergency response and conducting incident investigations, along with non-emergency incident crisis management. With this experience, we can respond to conduct or assist all areas of public safety and government in response to a critical incidents to conduct an independent investigation, or review of prior investigations already completed.